Customer Service Executive - Mumbai, India - TMI Group IN

TMI Group IN

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Information:

Salary

₹ - No. of Openings

10 opening- Required Skills:

customer service,communication,customer satisfaction,customer retention,escalation management,customer experience,telecommunications- Job Experience:

5 years
Job Qualifications

Bachelor's Degree

Quickly identifying and understanding customers need for escalated calls
Coordinating with internal stake holders and providing resolution to customer
Ability to handle escalations and diffuse crisis situations
Should be able to interact with customer and internal stake holders confidently
Good stakeholder management skills
Good understanding of products and processes
Excellent written and spoken communication
Think out of the box and spearhead initiatives for improving customer experience
Having knowledge of Retail Liabilities/Asset product and process would be an added advantage