Noc Engineer-l1 - Ernakulam, India - Soffit Infrastructure Services (P) Ltd
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Description
- 3 Years of experience in Network Operations
- CCNA, CCNP & CompTIA N+, NSA1. NSA2, NSA_3 Certification (Optional)
Skills:
- Communication skill
- Excellent event or log analytical skills
- Proven experience in Network Monitoring or similar role
- Exceptional organizing and time management skills
- Very good communication abilities
- Experience in any monitoring tools like WhatsUp Gold, PRTG, SolarWinds, OP mangee etc
- Reporting
Main Responsibilities
- 24 x 7 Monitoring of Alerts / Events using Monitoring Tools.
- Prioritize tickets based on incident priority, impact and urgency.
- Maintain response and resolution SLAs.
- Coordinate with customer for troubleshooting and timely resolution.
- Raise service tickets with service provider for link related issues.
- Do proper follow up of all tickets and update stake holders about the status periodically
- Escalate to senior engineers as per the impact and urgency of /incidents.
- Coordinate with service provider to fix carriage related link issues.
- Troubleshooting network device issues
Salary:
₹192, ₹216,000.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Are you belongs L2 level ?
- Do you have hands on experience in switching and routing?
- Do you have any experience in NOC Operations?
Education:
- Diploma (preferred)
Work Location:
In person
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