Executive - Support - Bengaluru, India - RedBus

RedBus
RedBus
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About this Opportunity
- is India's largest online bus ticketing platform operating across India, SEA & LATAM (Part of GO-MMT group, Nasdaq: MMYT). We have the largest network of bus operators and satisfied customers booking upto 250,000 transactions a day through mobile and desktop channels. With over 300,000+ live routes on multiple continents, we host the largest inventory of bus seats from private bus operators and state road transport corporations. We are a true Indian MNC with a global presence and operations across India, Singapore, Malaysia, Indonesia, Peru, and Colombia. In India, redBus works with bus operators with services across 50,000 + routes and a customer base of more than 10 million.

redBus and Go-MMT at its heart is about people. As the pioneer in our space, we are passionate about creating amazing experiences for passengers, partners, and our people.

Energized by a great work environment, where talent is nurtured, innovation is celebrated and challenges are conquered, we journey towards creating fulfilling moments for everyone whose lives we touch.

Always striking a balance between getting the job done, while also having fun along the way. So here is to being a Great Place to Work

At redBus, our work fundamentally transforms the way people experience road journeys.

Our focus has remained to make road transportation more efficient and reliable through technology innovation and winning partnerships with all ecosystem players thereby delivering solutions that truly enrich the lives of our customers and partners.

When it comes to intercity travel by road, we are the most important, the most valuable, and the most celebrated business in India with millions of customers and thousands of business owners counting on us.

It is a privilege to work on extending this globally by making our products work in other markets and to impact even more people.

Today, as we think beyond bus journeys we are guided by our vision to be innovative and stay true to our heritage of creating value for all players by targeting unsolved problems.


Key Responsibilities:

**Operational Efficiencies:
- *
  • Aiding the development of CS flows and performing the KYC activities designated.
  • Coordinating with respective stakeholders to have better inTAT closure.
  • Sharing daily, weekly, and monthly reports as designed and aligned by the Team Leader.
  • Ensuring high CSAT for the team and keeping Abandoned Calls within set threshold.**Educational Qualification:

  • Any GraduateExperience:
-
0- 1 year of experienceKey skills required for the role:

  • **Ability to learn about products and services and describe/explain them to prospects.
  • Good communication and interpersonal skills.
  • Outbound call handling ability with the ability to resolve issues and address complaints.
  • Any graduation should suffice.
  • 6 days working & Shifts; Weekly offs are rotational.
  • Min experience of 1 year in any basic operational role.
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