L2 Support Iot Firmware - Noida, India - Source-right

Source-right

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Title:
Firmware L2 Support Engineer

Duties & Responsibilities:
Preparation of test setups in production environment
Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
Reproducing field issues and identification of defective component in FW
Manage customer tickets on enterprise system
Categorization of tickets as bugs, defects or feature updates with priority
Co-ordinate with L3 team and other stakeholders for
Validate all new features being promoted in production devices as FW change (Change request,feature enhancements, bug/fixes, etc.)
Single Point of Contact for OTA in production environment for all of the operations
Pilot test results verification in production Qualifications and Experience:
Bachelor's degree in Electrical Engineering, Software Engineering, Computer Science, Computer
Engineering, or related Engineering discipline
5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart
Products & IoT area

Hands on using device flashing tools and handling of hardware safely
Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
Understanding of embedded interfaces such as UART, SPI, USB
Experience testing WLAN, Bluetooth, Cellular connectivity products
Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM) Skills and

Abilities Required:
Can-do positive attitude, always looking to accelerate development.
Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.

Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.

Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers

Job Category:
L2 Support IOT Firmware
Job Type:Full Time
Job Location:Noida
Experience:5+ years
Notice period:0 days