Customer Service Executive - Mumbai, India - Meenil Consultancy

Description

Experienced Customer Service Roles (2):

Excellent opportunity to join a leading, US based credit card processing and POS company that has over a decade of industry experience.

We offer innovative payment processing solutions to retailers and Ecommerce businesses based in United States.

Onesto Payments is seeking a friendly, energetic, reliable and responsible Deployment/Technical and Customer Support Specialist who will help clients in onboarding, training and ongoing support with their accounts that includes incoming and outgoing calls support.

This individual MUST be enthusiastic about supporting clients and solving their issues and problems.


Responsibilities:

Handling backoffice work, answering incoming calls from existing customers to troubleshooting their devices, update/delete features or any general account support inquiries.

Help our sales agents with any queries, be general point of contact between the customers and our independent agents.


Requirements:

• Good typing speed (more than 60 WPM).
• Exceptional English and Hindi verbal and written communication skills.
• Strong attention to detail while maintaining company records and dealing with clients.
• Excellent analytical skills, courteous, highly motivated, reliable, and proactive with a positive attitude.
• Must be able to work with mínimal supervision.
• Good interpersonal skills to work with different management levels.
• Comfortable working in US Shifts from office.

Preferred Experience:
CRM - Credit card processing equipments & POS systems - Tech and Customer support in Merchant services industry.


Work Location:
Mumbai (In Office)

Probation Period: 3 months

US Shift.


Salary: 30,000 to 40,000/- per month+ Benefits, based on experiance

Benefits:
Free Health Insurance, Paid time off, and Bonus

Timing: 5 days a week Monday to Friday with alternate Saturdays off - 8 PM to 4 AM India Time (US Time Zone).

Salary:
₹30, ₹40,000.00 per month


Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• US shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Application Question(s):

• Whats your goal in life? How many jobs have you changed in past 23 years?
• What are your hobbies, what you love to do for past time?

Education:

• Bachelor's (preferred)

Experience:

- international support process: 2 years (required)
International Support: 2 years (required)


Language:

• Gujarati (preferred)
• English and Hindi (required)

Ability to Commute:

• Mumbai, Maharashtra (required)