Customer Care Representative - Gurugram, Haryana, India - Talent Futures services

Talent Futures services
Talent Futures services
Verified Company
Gurugram, Haryana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
*Hiring for Customer service executive**5 females and 1 male**Location Gurgaon near mg road metro station**5 days working**Day shift**Salary max 4.5lpa**Face to face interview**Graduate fresher with excellent English*1. *- 3 yrs of Experience in CCE role. We are also open for bright and smart fresher's with Excellent Communication skills*2 *Strong Communication skills (English language)

3 *Strong phone contact handling skills (Phone etiquette) and active listening Skills*4 *Familiarity with CRM systems and practices and preferred*5 *Ability to multi-task, prioritize, and manage time effectively*6 *Positive attitude and learning abilities**Educational Qualification

  • Graduation**Job Brief
  • A Customer Service executive, or CCE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
*Key Responsibilities and activities*1 Managing incoming calls and customer service inquiries

2 Generating sales leads that develop into new customers

3 Identifying and assessing customers' needs to achieve satisfaction

4 Provide accurate, valid and complete information by using the right methods/tools

5 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

6 Follow communication procedures, guidelines and policies

WhatsApp


Job Types:
Full-time, Permanent


Salary:
₹16, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Yearly bonus

Application Question(s):

  • Are you ok with MG road Gurgaon and face to face interview only
  • Do you have Customer service experience with good excel knowledge and CRM
  • Are you ok with immediate joining and 5 days working

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service in bpo industry: 1 year (preferred)
  • CRM good knowledge: 1 year (preferred)
Microsoft Excel: 1 year (preferred)


Language:


  • Excellent English (preferred)

Work Location:
In person


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