Customer Success Associate - Nashik, India - FarmSetu Technologies

Description

Responsibilities:

This is a customer-facing role where you would be the users' champion within the team. You will ensure that our customers are delighted at every touchpoint - be it product, sales, or customer support.

This role is best suited for people with deep empathy for user needs and the patience to resolve all customer support issues with a positive attitude.

You will report to the Customer Success Manager daily and the CPTO whenever needed.

• Help onboard users [Farmers and agribusiness professionals, among others].
• After onboarding the users, engage with them proactively and regularly to help them make the best use of the SetuFarm app.
• Regularly share tips, tweaks and tricks to unlock even greater value for the users.
• Understand the users' pain points and unarticulated needs by sharply studying usage patterns and trends.
• Communicate with the product team to turn the pain points into winning features and incorporate those into the product roadmap.
• Address any support queries that our users may have.

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Skills and Experience:

• Agriculture graduate preferred but not mandatory.
• A keen observer of human behaviour.
• Minimum 2 years in a customerfacing role. [Sales, marketing, customer support, promotions etc.]
• Previous experience working in a startup will be a huge advantage.
• A relentless drive and collaborative spirit to work with crossfunctional teams.
• Strong user empathy, work ethic and time management skills.

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What We Offer:

• Annual compensation reviews
• 21 days of annual leave plus public holidays
• Ongoing investment in you and your skills
• Great working environment