Customer Support - Pune, India - Dodovy Pvt

Dodovy Pvt

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position:
Customer Support

Job Type:
Full-Time

Location:
Pune

Experience:
1
-7 years

Language:

English

Qualification:
Graduation

Salary: 4 to 4.5 LPA

Responsibilities:

Respond promptly to customer inquiries and concerns
Resolve customer issues in a timely and professional manner
Document customer interactions and transactions
Continuously seek to improve customer experience

Requirements:

A minimum of 1 year of experience in an international BPO
UG or any Graduate degree
Experience in a BPO environment and customer service skills
Knowledge of an international call centre
Excellent communication skills
Basic computer and internet knowledge
Knowledge of billing
Ability to work in US shifts

Work Environment:

Fulltime, inoffice position with a 5day work week and a split week off

Compensation Package:

Salary of INR 400,000 per annum for 12 to 17 months of experience, with INR 25,000 per month during training and INR 28,000 per month on the production floor
Salary of INR 450,000 per annum for over 18 months of experience, with INR 28,500 per month during training and INR 31,500 per month on the production floor
10,000 INR loyalty bonus for Verizon agents after 6 and 12 months of employment, adding up to a 20,000 INR annual bonus paid in two parts (10,000 INR + 10,000 INR)

Job Types:
Full-time, Regular / Permanent

Salary:
₹400, ₹450,000.00 per year

Benefits: