Hotel Receptionist - Pantnagar, India - Rosewood Apartment Hotels

Description

• Ensure a smooth checkin process, verifying identification, processing payments, and providing room keys.
• Provide guests with information about hotel amenities, local attractions, and dining options.
• Handle guest inquiries, requests, and complaints in a timely and courteous manner, escalating issues to management when necessary to ensure guest satisfaction.
• Assist guests with luggage, transportation arrangements, and other special requests as needed.

• Ensure the front desk area is clean and organized.
• Process checkouts efficiently, collecting payments, reviewing charges, and issuing invoices or receipts as required.
• Coordinate with housekeeping and maintenance staff to ensure timely room turnovers and address any maintenance or cleanliness issues reported by guests.

• Assist with administrative tasks such as photocopying, faxing, and filing guest registration cards, invoices, and other documents accurately.
• Maintain accurate records of guest transactions, room assignments, and special requests, ensuring confidentiality and compliance with hotel policies.
• Prepare daily reports on room occupancy, revenue, and other key metrics for management review.

• Monitor the lobby area and entrances for suspicious activity, ensuring the safety and security of guests, staff, and hotel property.
• Follow established procedures for handling lost and found items, reporting any incidents or security breaches to management immediately.

• Day shift