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    Product Sustenance Engineer - bangalore, India - Eurofins

    Eurofins
    Eurofins bangalore, India

    22 hours ago

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    Description

    Job Description

    POSITION TITLE (ENGLISH): Product Support Specialist

    REPORTING TO: Manager

    REPORTING LOCATION: Bangalore, India

    WORKING LOCATION: Bangalore, India

    NUMBER OF FTEs UNDER RESPONSIBILITY:

  • Very good communication and interpersonal relation skills in an international environment,
  • Ability to adapt and work with either technical or business people
  • At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
  • Up to 2 years work experience in an Enterprise application support environment would be a plus.
  • Exposure working in IIS hosted web application is preferred.
  • Good understanding of Windows Server & MS SQL Server concepts is required.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
  • Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
  • Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
  • Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
  • Log tickets based on end user requests to resolve queries within SLA.
  • Perform initial investigations to identify origins of issues.
  • Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
  • Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
  • Build, maintain and communicate weekly & Monthly statistics to management.
  • Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
  • A chance to become part of a highly motivated international team of professionals

    • QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • Experience between 6 Months to 2 years
  • Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
  • Experience working with customers from European region would be a plus.

    • Qualifications

    BE/MCA or any other equivalent degree with required experience.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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