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    EY - App Support - MySQL/Oracle DB - Pune, India - Ernst and Young Services Pvt. Ltd

    Ernst and Young Services Pvt. Ltd
    Ernst and Young Services Pvt. Ltd Pune, India

    2 days ago

    Default job background
    Description

    Job Description :

    Must have skills :
    Hands on Exp on ORACLE/MSSQL, JAVA ,Application Support

    Nice to Haves :
    Catchpoint, SiteScope, Dynatrace, AZURE]


    Tasks & Responsibilities :

    • Bachelor degree/MCA in Computer science or higher as well as related field of study.
    • 610 years of professional experience of IT support with hands on experience in Application & Batch support.
    • Acknowledge , Triage & escalate incidents in a timely manner.
    • Independently Manage high impact and critical production incidents with minimal guidance.
    • Understand , troubleshoot and mitigate issues on multiple technology platforms like Java, Spring boot, Reactjs, Web logic, PCF, Microservices & Oracle, Unix .
    • Knowledge on automated job scheduling tools (Preferred Control-M)
    • Knowledge of Cloud/PCF.
    • Good to have the understanding on Catchpoint, APM, SiteScope, Dynatrace, AZURE.
    • Maintain knowledgebase of known issues , batch failures & support technique
    • Identify the Incident trends, Analyse repetitive issues and provide recommendation for the temporary/permanent fix and Automate the manual activities.
    • Experience in Incident management , understanding on the ticket workflows and use of escalation process.
    • Well versed with Change management process & tools.
    • Provide weekend on call support and special event support on a rotational basis.
    • Excellent Oral & written communication skills.
    • Good to have financial Domain knowledge.
    )
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