Front Desk Receptionist - Mumbai, Maharashtra, India - BBLUNT Salon

Deepika Kaur

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Deepika Kaur

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Description

The Front Desk Executive is responsible for handling All Salon Desk activities at BBLUNT Salon, effectively handling Clients and other relevant activities.

P

S:
1) People working with the Salon Industry will be preferred.

2) People from the Spa Industry will also be preferred.


Roles & Responsibilities:

  • Familiarization with BBLUNT Manual and Policies
  • Handling and managing the entire front desk efficiently.
  • Attending to phone calls, booking appointments, calling to confirm appointments, handling stylists and beauty therapists columns effectively, receiving clients with a smile and making them comfortable before the service, handling money, doing the days total.
  • Managing team's attendance with the help of biometric system.
  • Managing salon schedule.
  • Interacting with clients, making them aware of all the ongoing offers or promotions and taking their feedback.
  • Maintaining the client database by taking client details accurately.
  • Maintaining a client waitlist, to maximize the stylists/therapists columns.
  • Converting every walk in client into repeat business and every repeat client to come more often for various services, offering advance booking.
  • Distributing new clients evenly and fairly to the stylists/therapists.
  • Selling our high value services.
  • Increasing the business of the salon and ensuring that monthly targets are met.
  • Maintain confidentiality of all the information.
  • Tallying and handling over cash to the bank along with the necessary paper work.
  • Working with backend teams
  • Be present for all scheduled training modules and workshops organized by the company.
  • Effective handling of petty cash
  • Maintain salon stationery including various forms and soft copies
  • Delivering of action plan: Expected to work on weak areas through training and in downtime in the salon, along with other insalon training programs

Qualification:

Education :
HSC +


Experience :
Minimum 2-year experience in Retail/ Service industry background as Front Desk team

Additional Skills desired:

Creating and maintaining client relationships, Self-motivated yet customer-focused, Computer educated, highly confident and exceptional communication skills (verbal & written), cash/ card/ UPI payments & monetary transactions, worked on ERP (Zenoti), team management.


Salary:
₹20, ₹25,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift

Experience:


  • Salon: 1 year (preferred)

Work Location:
In person


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