Customer Care Executive - Baner, Pune, Maharashtra, India - Jivika Healthcare

Jivika Healthcare
Jivika Healthcare
Verified Company
Baner, Pune, Maharashtra, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Care Executive

Experience:
1 or 2 Years


Employment Type:
Full-time, Permanent


Location:
Baner, Maharashtra**
Qualifying Criteria:
  • l Should have prior experience in healthcare domain in BPO's or KPO's
- l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
- l Excellent communication skills in English and Marathi.


Who Do We Look For?

  • Answer incoming calls from customers.
  • Assist customers with requests for information, and complaints, making appointments, and resolving issues.
  • Manage inbound and/or outbound calls
- respond to escalations.

  • Evaluating the current process and suggesting changes in the software for better call handling.
  • Constantly updating and revising the CCE scripts for calls as per indicated changes from the division.
  • Define protocols for patient complaint resolution and monitor closely.
  • Help the IT department in making/identifying software to monitor trend analysis of patient complaints.
  • Handle customer engagement.
  • Identify customer needs, answer questions and solve problems.

Salary:
₹20, ₹22,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift

Education:


  • Bachelor's (required)

Experience:


  • Cold calling: 1 year (required)
- inbound and outbound calls: 1 year (required)


Language:


  • Marathi (required)

Ability to Commute:

  • Baner, Pune, Maharashtra (required)

Work Location:
In person


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