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    OTC Senior Analyst - Bangalore, India - Diageo

    Diageo
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    Paid Work
    Description

    Job Description :

    ROLE PROFILE

    Job Title: Accounts Receivable and Cash Applications Clerk

    Level: L6A

    Reports To: Accounts Receivable and Cash Applications Team Leader - Process Excellence

    Department: STC

    Context/Scope

    Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you'll meet teams of people who are very good at what they do and who enjoy doing it.

    Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world class efficiency, business agility and growth, liberating and equipping our markets to win.

    Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team passionate about delivering the STC Service to specific countries within the E2E Commercial Tower.

    The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures accurate operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting.

    Dimensions of the role

    STC deals with some customers resulting in some orders and collection of around 9 billion GBP an annual base.

    The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.

    Purpose of Role:

    Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.

    Required Capabilities:

    Accuracy, attention to detail

    Ability to communicate clearly in English

    Knowledge of or ability to learn STC process and systems

    Understands and complies to controls in own area

    Ability to effectively prioritise and deliver on promises

    Proactive, solution-focused mind-set and positive "can do" attitude

    Ability to take ownership for standardization, automation

    Ability to work in often pressurized environment

    Receptive to feedback and is willing to learn from mistakes

    Active teammate

    Accountabilities:

    Lead all Clearing and Billing tasks, immediately call out issues

    Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)

    Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers

    Monitor interfaces, resolve all interface and EDI related issues

    Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)

    Manage relationship with STC Customer Experience Team

    Maintain Desktop Training Procedures

    Continuously support standardization and automation, system and operational improvement initiatives

    Actively promote the CARM (Sarbanes Oxley)/Control agenda

    Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)

    Implement Anti-Money Laundering and OFAC checks as appropriate

    Reporting (daily, weekly and monthly reports)

    Any other tasks requested by line manager

    Key performance indicators

    Unallocated Cash

    Ledger Quality – untexted, unreasoncoded items

    Timely credit blocked order release according to market needs and 3PL order transfer timelines

    Timely direct debit and outgoing payment runs according to market needs

    SLAs

    No hidden operational risks and issues

    No control failures

    Qualifications and Experience Required:

    Essential

    High accuracy

    Fluent English language skills – company language

    Solid PC literacy, strong Excel skills

    Desirable

    College or university Degree

    Experience in a Finance / Accounts Receivable role

    STC process knowledge and working experience

    System skills (SAP Order to Cash knowledge)

    Barriers to Success in Role (Optional):

    Lack of English language knowledge

    Lack of accuracy, attention to details

    Difficulties in setting priorities and in working independently

    Difficulties with demonstrating ownership

    Not a team player

    Flexible working options

    Full time role, flexibility needed according to time zone of serviced markets

    Worker Type :

    Regular

    Primary Location:

    Bangalore Karle Town SEZ

    Additional Locations :

    Job Posting Start Date :

    With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

    Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

    With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.

    DRINKiQ

    What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ )



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