Jobs
>
Hyderabad

    Jr Microsoft Engineer - Hyderabad, India - NTT

    NTT
    NTT Hyderabad, India

    4 days ago

    NTT background
    Full time
    Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

    Are you ready to take the next step in your career?

    The Cloud Managed Services Engineer (L1) is responsible for providing a support and monitoring managed service for clients' cloud-based environments. This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

    This role may also contribute to / support on project work as and when required.

    What you'll be doing

    The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

    Key Roles and Responsibilities:

    • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
    • Perform necessary checks, apply monitoring tools and respond to alerts
    • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
    • Assist in analyzing, assigning, and escalating support calls
    • Investigate third line support calls assigned and identify the root cause of incidents and problems
    • Report and escalate issues to 3rd party vendors if necessary
    • Provide onsite technical support to clients and provide field engineering services to clients
    • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
    • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
    • Proactively identify opportunities for work optimization including opportunities for automation of work


    Knowledge, Skills, and Attributes:

    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


    Academic Qualifications

    • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)


    Required Experience:

    • Demonstrated work experience
    • Demonstrated experience required in Engineering function within a medium to large ICT organization
    • Demonstrated experience of Managed Services
    • Demonstrated working knowledge of ITIL processes
    • Demonstrated experience working with vendors and/or 3rd parties

    Skills Summary

    API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting

    What will make you a good fit for the role?

    Workplace type:

    Hybrid Working

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
    • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
  • NTT

    Microsoft Engineer

    1 day ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Microsoft Engineer

    1 hour ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Microsoft Engineer

    1 hour ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Sr Microsoft Engineer

    4 days ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Junior Microsoft Engineer

    1 hour ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Junior Microsoft Engineer

    1 hour ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT

    Sr Microsoft Engineer

    11 hours ago

    NTT Hyderabad, India Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • NTT

    Sr Microsoft Engineer

    4 days ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Notus

    Microsoft Dynamics Engineer

    5 days ago

    Notus Hyderabad, India permanent

    Role : Microsoft Dynamics · Count : 2 · Job Description : · - Experience in Microsoft Dynamics Sales Module - MUST Have · - Good Knowledge on Model Driven Application using Power Platform. · - Plugins , JavaScript's, Workflows - MUST Have · - Dynamics 365 Security Model. - MUST H ...

  • Dell

    Principal Devops Engineer

    11 hours ago

    Dell Hyderabad, India

    Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks TaegisTM, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers' ability to detect advanced thr ...

  • InteliX Systems

    Senior System Engineer

    1 day ago

    InteliX Systems Hyderabad, India

    Job Title: Senior Systems Engineer – Microsoft Technologies · Location: KPHB, Hyderabad, Telangana · Job Type: Contractor · Job Description: · We are in search of a highly skilled Lead Systems Engineer with extensive experience in Microsoft technologies to take charge of developi ...

  • Chubb

    Wintel Operations Engineer

    1 day ago

    Chubb Hyderabad, India

    Wintel Operations Engineer · Position Summary: · Chubb is seeking an experienced Wintel Operations Engineer to join our growing Distributed IT Operations team. The Wintel Operations Engineer will provide support for on-premises and Azure based Microsoft Windows Server systems. Th ...

  • Softobiz Technologies Private Limited

    Data Engineer-Dynamics 365 Customer Insights

    1 day ago

    Softobiz Technologies Private Limited Hyderabad, India

    Role Summary: · As a Data Engineer specializing in Microsoft Dynamics 365 Customer Insights and Power BI, you will play the role as a developer and an analyst. Your primary responsibility will be to develop, manage, and optimize our Microsoft Customer Insights platform, ensuring ...

  • BinaryBees Consulting

    Sr MSM Engineer

    2 days ago

    BinaryBees Consulting Hyderabad, India

    Job Summary: Our Client is a dynamic and innovative company committed to an environmental, socially and economically conscious future. Our client is seeking a highly skilled and motivated Senior MSM (Microsoft Sustainability Manager) Engineer to join their ESG Technology team and ...

  • Quiktrak, LLC

    Reporting Engineer

    5 days ago

    Quiktrak, LLC Hyderabad, India

    Job Title: Reporting Engineer · Job Description: · Summary: · As a Reporting Engineer, you will be responsible for designing, developing, and maintaining reporting solutions for web applications. This role requires expertise in JavaScript frameworks for frontend development, Web ...

  • Enterprise Minds, Inc

    M365 Migration Engineer

    5 days ago

    Enterprise Minds, Inc Hyderabad, India

    Hi Folks, · Greetings from Enterprise MInds · We're thrilled to announce an exciting opportunity to join our dynamic team at Enterprise Minds. We are on the lookout for a passionate and talented "M365 Migration Engineer" in Hyderaabd · About us: · Enterprise Minds India is a Prod ...

  • Microsoft

    Senior Site Reliability Engineer

    1 day ago

    Microsoft Hyderabad, India

    Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their en ...

  • Microsoft

    Senior Software Engineering

    3 days ago

    Microsoft Hyderabad, India

    Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their en ...

  • Microsoft

    Senior Software Engineer

    5 days ago

    Microsoft Telangana, India

    Overview · AI is the strategic bet for Microsoft. The Azure AI Platform is right at the front end. Our project involves cutting edge technologies and problems. Joining the projects you will gain knowledge and experience about generative AI, large language model, transformers, GPU ...

  • Programmers

    Azure Cloud Infrastructure Engineer

    3 days ago

    Programmers Hyderabad, India

    Job Title: Azure Cloud Infrastructure Engineer · Location- Hyderabad, Jaipur (WFO) · No. of Positions- 1 · Position Overview: We are looking for a skilled Azure Cloud Infrastructure Engineer with over 5 years of experience in Azure Cloud technologies and migration projects. This ...