Customer Service Representative - Mumbai, India - eClinicalworks India Pvt Ltd
Description
Assists eCW clients on the issues they have encountered through triaging to determine if a how-to solution can be provided.
- Creates a case or seeks assistance from other teams and ensures the case is created for any potential patient safety issues.
- Need to raise Complaints & Feedback whenever applicable through eManager portal.
- Creating Actions immediately after call when needed (e.g Cancelled Clients calling for assistance).
- Every cases logged need to have a proper and valid documentation which allows Technical Account Manager to work on these cases smoothly.
- For each call taken, individual have to document a detailed call logs into Client HUB.
- Clients calling for cases already created, assistance need to be provided by checking case details and later have to document the same, either on case or in call logs depending on nature of client query.
- Be updated about the new features and enhancements within the product.
- Be updated with product, process and technical knowledge
Experience/Education Requirements
- Bachelor's Degree required
- Adheres to all company policies and mandatory compliance protocols as required by eCW.
Requirements:
- 1+ year of experience in a customer service or a client facing role is required.
Job Types:
Full-time, Regular / Permanent
Pay:
₹121, ₹539,332.42 per year
Benefits:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
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