Customer Service Representative - Gurugram, Haryana, India - Spinny

Spinny
Spinny
Verified Company
Gurugram, Haryana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role:
Social Media Specialist

Location:
Gurugram

About Spinny:


Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India.

Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers.

As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after sales warranty.

Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn.

Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore.


Key Responsibly Included:


  • Handle and track customer queries, online ratings, customer reviews, and grievances etc.
  • Employee will be responsible for the communication that go out on Valuedrive's brand's social media platforms such as positive Supply Facebook, twitter, and review websites such as mouth shut.
  • Will be responsible for timely tracking, processing, and responding to customer queries/reviews/grievances.
  • Good understanding of social media platforms.

Requirements:


  • Relevant experience in Escalations
  • Graduate degree
  • High empathy and strong customer orientation
  • Strong command over the English language (written and verbal)
  • High empathy and strong customer orientation

Salary:
₹25, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Ability to Commute:

  • Gurugram, Haryana (required)

Ability to Relocate:

  • Gurugram, Haryana: Relocate before starting work (required)

Work Location:
In person


Speak with the employer

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