Customer Service Representative - Gurugram, Haryana, India - Spinny
Description
Role:
Social Media Specialist
Location:
Gurugram
About Spinny:
Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India.
Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers.
As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after sales warranty.
Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn.
Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore.
Key Responsibly Included:
- Handle and track customer queries, online ratings, customer reviews, and grievances etc.
- Employee will be responsible for the communication that go out on Valuedrive's brand's social media platforms such as positive Supply Facebook, twitter, and review websites such as mouth shut.
- Will be responsible for timely tracking, processing, and responding to customer queries/reviews/grievances.
- Good understanding of social media platforms.
Requirements:
- Relevant experience in Escalations
- Graduate degree
- High empathy and strong customer orientation
- Strong command over the English language (written and verbal)
- High empathy and strong customer orientation
Salary:
₹25, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Gurugram, Haryana (required)
Ability to Relocate:
- Gurugram, Haryana: Relocate before starting work (required)
Work Location:
In person
Speak with the employer
- 91
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