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    Microsoft Dynamics 365 CE Technical Consultant - hyderabad, India - WaferWire Cloud Technologies

    WaferWire Cloud Technologies
    WaferWire Cloud Technologies hyderabad, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    Role: Senior Dynamics 365 CRM Consultant

    Experience: 6 - 8 Years

    Duration: 2+ Years

    Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.

    Key Responsibilities:

    • Problem-Solving Expertise:
    • Excel in innovative problem-solving, offering solutions to various client challenges.
    • Mentorship and Team Support:
    • Play a crucial role in mentoring team members, enhancing their problem-solving capabilities for clients.
    • Consulting Lifecycle Involvement:
    • Engage in the consulting lifecycle, defining problems, proposing solutions, and actively participating in development, configuration, and deployment.
    • Business Process Consulting:
    • Lead business process consulting, defining problems and creating strategic solutions.
    • Client Engagement and Training:
    • Contribute to proposal development, client training, and project scoping, showcasing expertise in shaping value-adding consulting solutions.
    • Capability Building:
    • Internally contribute to capability building, sharing insights to enhance the team's skill set and stay ahead of the evolving global landscape.

    Required:

    Experience:

    • 5+ years Microsoft D365 CRM in Support or earlier versions.

    Business Understanding:

    • Understanding client businesses, gathering project requirements, and conducting gap analysis.

    Solution Implementation:

    • Successfully implementing practical business solutions using industry best practices.

    Post Go-Live:

    • Post go-live customer support experience.

    Functional Focus:

    • Implementation and support of Dynamics 365 Sales, Marketing, Customer Service, Field Service, Project Service Automation.

    Module Operations:

    • Designing, configuring, and testing core Dynamics 365 CRM.
    • Experience with Data Migration.
    • Experience handling Phased Cutover implementations along with cutover planning.

    Documentation:

    • Converting requirements to functional specs and creating comprehensive functional design documents.

    Project Presentation:

    • Leading Conference Room Pilot (CRP) and system walkthrough presentations showcasing Microsoft D365 FO's capabilities.

    Client Guidance:

    • Assisting customers in understanding out-of-the-box system capabilities and advising on optimal utilization through creative configuration.

    Documentation Preparation:

    • Preparing Discovery Documents on various issues and functional specifications for customizations required for Dynamics 365 ERP implementations.

    Technical Skills:

    • Dynamics 365 Customer Engagement: Customization & Configuration, Plug-ins, Workflows, JavaScript.
    • SaaS Environment management, Microsoft SQL, Reporting Services, Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, JavaScript, JQuery, KnockoutJS, SignalR).
    • XRMToolskit, Ribbon workbench.

    Soft Skills:

    • Communication:
    • Strong written and verbal communication skills.
    • Client Interaction:
    • Willingness to participate in client discussions at various project or support stages.
    • Analytical Skills:
    • Assessing support statistics and preparing detailed reports on findings.
    • Team Management:
    • Overseeing ongoing training efforts, managing the customer support department's budget.
    • Issue Resolution:
    • Responding to escalated customer support issues.
    • Conflict Resolution:
    • Demonstrated arbitration skills with the ability to remain impartial.
    • Adaptability:
    • Capacity to accept and utilize constructive criticism.
    • Client Engagement:
    • Strong client interfacing and articulation skills regarding business value delivery, acting as a primary liaison and contact accountable to customers to ensure expectations are properly set, met, or exceeded.
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