Client Relationship Executive - Dwarka, Delhi, Delhi, India - terrace garden India

Description

The Business Client Relationship Executive plays a vital role in maintaining and enhancing relationships with existing clients, ensuring their satisfaction and loyalty to the company's products or services.

This position requires a customer-focused individual with excellent communication, interpersonal, and problem-solving skills.


Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their needs and preferences.
• Proactively engage with clients to gather feedback, address concerns, and ensure their satisfaction with the company's products or services.
• Collaborate with internal teams, including sales, marketing, and product development, to address client needs and resolve issues in a timely manner.
• Monitor client accounts and contracts, ensuring adherence to terms and conditions and identifying opportunities for upselling or crossselling.
• Develop and maintain a deep understanding of the company's products or services, as well as industry trends and competitive offerings.
• Coordinate with clients to schedule regular business reviews or meetings, providing updates on performance metrics, new features, or enhancements.
• Act as a liaison between clients and internal stakeholders, facilitating communication and managing expectations on both sides.
• Identify opportunities for process improvements or service enhancements based on client feedback and market insights.
• Track and analyze client satisfaction metrics, identifying areas for improvement and implementing strategies to enhance client experience.
• Stay updated on industry best practices and emerging trends in client relationship management.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field. MBA preferred.
• Proven experience in client relationship management, account management, or customer service, preferably in a B2B environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problemsolving and negotiation skills, with the ability to resolve conflicts and address client concerns effectively.
• Detailoriented with strong organizational skills, capable of managing multiple client accounts and priorities simultaneously.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Customerfocused mindset with a dedication to delivering exceptional service and value to clients.
• Adaptability and flexibility to thrive in a fastpaced, dynamic work environment.
• Strong analytical skills, with the ability to interpret data and derive actionable insights to drive business results.

Pay:
₹20,000.00 per month


Benefits:

• Flexible schedule

Schedule:

• Day shift

Education:

• Bachelor's (preferred)

Experience:

- total work: 1 year (required)

• Customer service: 1 year (preferred)

Language:

- good English (required)

• English (required)

Work Location:
In person


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