Insurance Associate - Noida, India - MetLife

MetLife

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Process Details & Primary Responsibility

Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits - GUL, LRK, AARP, LAPSE

Process bills / invoices and allocate cash.
Research website to review backup documentation.
Send request for additional/missing information.
Process identified suspense items distributed by Tampa RPA's.
Reconcile bank deposits to ensure items received daily are correct
Daily reporting of volumes
Notify Business of issues

Performance Parameters

TAT
Accuracy

Knowledge skills & competency required

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies.

0 months to 2.5 year of customer service/ Data Entry experience

College graduate

Good verbal & written communication skills.

Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.

Strong organizational skills.

Demonstrated ability to manage stress

Basic computer skill

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.

Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

Department:
Insurance

Reports to:
Team Leader / Assistant Manager

Responsibility Level:
Nil

Role - Associate

Span of Control:
Nil

Positions reporting into this role:
Nil

Process Name:
Remittance SAP

Internal Ver 1.0 Page 1of 1

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.

Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.

Quality Compliance Analyst (QCA) for the purpose of feedback and audit.

Trainers for the purpose of pre-process and process training.

Primary External Interactions

MetLife Subject Matter Experts for the purpose of seeking missing information.

MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Minimum Qualification

Education Requirements

Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.

Minimum Experience

Minimum 18 months experience in BPO industry.