Risk & Payments Agent - Hyderabad, India - Ivy CompTech

Ivy CompTech

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role Purpose:

Responsible for the various aspects of Risk & Payments and customer communication handled on a daytoday basis by the Risk & Payments team.
Key Responsibilities
Maintain agreed service levels
Review client identity and financial documents
Verify all new real money accounts created which fail the automated KYC checks.
Work through methodically and accurately incoming documentation, matching details against customer profile data
Investigate cases raised by the system to highlight possible game fraud
Contribute towards capture of accounts involved in fraudulent activity
Verify accounts where financial information misuse is suspected
Verify accounts which hit velocity checks for transactions made on deposit options which allow chargeback
Verify accounts which fail internal control checks and block them to mitigate abuse
Analyse, keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations
Investigate accounts where affiliate or signup bonus abuse is suspected
Perform necessary customer checks upon signup and throughout use of service
Review and handle cash out requests
Report incidents, bugs and malfunctions affecting both external and internal processes to the Team/Shift Lead in a timely manner
Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR)
Maintain effective communication flow with the rest of the Risk and CS teams;
Work according to set priorities and current business needs.
Verify game play to ensure fair play before any cashout is verified
Other responsibilities as delegated by the Team Leader/Manager