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    Supervisor, Credit Control - Mumbai, India - TD SYNNEX

    TD SYNNEX
    TD SYNNEX Mumbai, India

    5 days ago

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    Full time
    Description

    Job Purpose:

    This position will oversee the Credit & Collections function of APJ TD SYNNEX's Center of Excellence (CoE) location. This role requires setting up a full-fledged centralized Credit & Collections team to support our businesses across APJ countries. You will lead credit management and analysis, the cash collections process, and ensure teams deliver timely reporting in accordance with corporate guidance and timelines.

    This position shall report to Regional Credit VP and work closely with Finance leaders and team members in the APJ region.

    Responsibilities:

    • Support establishment of the APJ Center of Excellence
      • Set up CoE governance, structure, resourcing, tools and cadence.
      • Clear roadblocks, mitigate risks, and support the APJ region in the centralization of Credit & Collections activities.
    • Build Credit & Collections team within the CoE and support the transition.
      • Support the hiring of skilled and technically inclined Credit & Collections personnel and build capabilities within CoE.
      • Design and implement the centralized processes based on the current business unit structure and requirements.
      • Play a key role in change management to increase adoption and efficiency of CoE.
      • Provide direct support and coaching to in-country teams as they help Credit & Collections members through transitions.
    • Setup supporting tools and systems
      • Design and implementation of Credit & Collections-related tools to improve efficiency of CoE
      • Support relevant tool investment requests prepared by the team, ensure alignment with business needs, and manage the approval process.
    • Manage Credit & Collections activities within the CoE
      • Plan for AOP/Forecast (Credit Cost & DSO) and measure department performance with appropriate metrics
      • Manage relations with factoring and 3rd party financing companies, credit reporting and collections agencies, credit and other insurance providers, resellers and external vendors, as well as sales, marketing and other (internal) customers.
      • Maintain the corporate credit policy and recommend changes to senior management.
      • Create and maintain risk reduction programs such as rating-tools, as well cont. develops on fraud detection processes.
      • Manage periodic customer credit files and Country portfolio risk reviews.
      • Monitor the credit granting and updating process / review cycles.
      • The CoE will support Regional Credit Managers in providing credit recommendations and investigating on the largest customer credit applications.
      • Monitor deductions being taken by customers and organize on management reporting and customer meetings.
      • Manage Finance Solutions Programs/Offerings, as well develop on other alternative financing options.
      • Resolve escalations that arise and ensure smooth functioning of the CoE
      • Identify and execute other transformation efforts relating to Credit & Collections
    • Lead and manage the Credit & Collections team within CoE
      • Build the team's capability and ensure alignment of resources and skills to meet business needs.
      • Coach mentor and empower staff with the goal of skills development and retention.
      • Actively manage the team's development goals.
      • Alignment with key stakeholders and APJ Finance leadership; escalate risks when necessary.

    Knowledge, Skills and Experience:

    • Master's / Postgraduate degree with business / finance field of study preferred.
    • 10 years of relevant working experience in CREDIT & COLLECTIONS, ideally in IT multinational environment with 5-8 of experience directly managing colleagues
    • Good analytical skills including but not limited to experience developing and shaping key business performance indicators. Experience in Planning and forecasting is an added advantage.
    • Experience with data analytics tools such as Power BI, data mining, and building dashboards that drive decision making.
    • Experience in managing and leading offshoring programs or centers within the APJ region
    • Strong Customer Service orientation. Sensitive to business needs, drives efficiency and best practice.
    • Proven ability to work independently and effectively in a matrix reporting organization.
    • Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end and quarter-end closing periods.
    • Willingness to acquire new skills / product knowledge.
    • Is committed to delivering and exceeding expectations.

    What's In It For You?

    • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
    • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
    • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
    • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
    • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
    • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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