Customer Support Executive - Chennai, India - Fusion Innovative

Fusion Innovative
Fusion Innovative
Verified Company
Chennai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Required Experience: 1 to 3 years

Work Location:
Chennai (No Remote)

Roles & Responsibilities:


  • To maintain high efficiency in handling escalated calls from the L1 team.
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
  • To update worklogs and follow shifts for escalation process and process compliance
  • Handling all the queues efficiently and work towards case closure.

Required Skills:


  • Excellent Communication with International Voice Support experience.
  • Handson experience in Mobility/POS related Application & Desktop/General system related issues
  • Experience in Telecom will be an added advantage.

Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹35,000.00 per month


Schedule:

  • UK shift

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (required)

Experience:


  • Customer service (required)
- total work (preferred)


Language:


  • English (required)
  • Hindi (preferred)
More jobs from Fusion Innovative
See all jobs of Fusion Innovative