Guest Service Associate - Mumbai, Maharashtra, India - MoSahay Associate

MoSahay Associate

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The
Guest Service Associate (GSA) is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant.

The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented aspects of the role.

Key Responsibilities:

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Guest Relations:

Greet and welcome guests promptly with a friendly and professional demeanor.
Address guest inquiries, requests, and complaints efficiently and courteously.
Provide information about hotel services, facilities, and local attractions.

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Reservations and Check-in/Check-out:

Process guest checkins and checkouts according to established procedures.
Handle reservations, cancellations, and modifications accurately.
Ensure proper registration of guests and manage room assignments.

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Operational Duties:

Coordinate with housekeeping and maintenance departments to ensure guest requests are fulfilled promptly.
Manage billing and payment processes, ensuring accuracy and efficiency.
Maintain accurate guest records and update necessary information in the hotel management system.

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Communication:

Liaise with other departments to ensure guest needs are met and special requests are accommodated.
Communicate effectively with team members to ensure seamless guest service.

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Problem Resolution:

Address and resolve guest complaints or issues in a professional manner.
Escalate unresolved issues to the Front Office Manager or appropriate department.

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Administrative Duties:

Perform routine clerical tasks such as filing, typing, and answering phones.
Maintain a tidy and organized work area.

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Safety and Compliance:

Ensure compliance with hotel policies, procedures, and safety regulations.
Stay informed about hotel emergency procedures and assist as needed during emergencies.

Job Types:
Full-time, Fresher

Pay:
₹18, ₹20,000.00 per month

Benefits: