Customer Service - Gurgaon, Gurugram, Haryana, India - IGT Solutions Private Limited

Description

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Undergraduate and Graduate with Travel software knowedge.
• Freshers are welcome.
• 24*7 shifts with US and UK profile are preferred.
• Any GDS software knowldge is an advantage.

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹11, ₹30,000.00 per month


Schedule:

• Flexible shift
• Night shift
• Rotational shift
• UK shift
• US shift

Education:

• Bachelor's (preferred)

Experience:

• Travel or Bpo: 1 year (required)
• Customer service: 1 year (required)

International Voice: 1 year (required)


Language:

• English (required)
• Hindi (preferred)

Shift availability:

• Night Shift (required)

Speak with the employer

• 91-XXXXXXXXXX