Customer Service Rep

Only for registered members India

3 days ago

Default job background
$5 - $8 (USD) per hour
We are seeking a highly organized and detail-oriented Customer Service Representative to support our growing insurance agency. The ideal candidate must have experience using CRM systems, communicating with clients via phone and email, and maintaining accurate records without erro ...
Job description
We are seeking a highly organized and detail-oriented Customer Service Representative to support our growing insurance agency.

The ideal candidate must have experience using CRM systems, communicating with clients via phone and email, and maintaining accurate records without errors.

This role is critical to keeping our operations smooth, professional, and compliant.


Responsibilities:
Make outbound calls to clients for follow-ups and service updates

Respond to inbound customer inquiries via phone and email

Update and manage client information inside CRM accurately

Track policy updates, renewals, and documentation

Ensure all notes and customer interactions are logged properly

Assist with onboarding documentation when needed

Maintain confidentiality and compliance standards


Requirements:
Proven experience using CRM systems (AgencyBloc, GoHighLevel, HubSpot, Salesforce, etc.)

Strong English communication (spoken & written)

Ability to manage customer data with high accuracy

Comfortable making outbound calls

Reliable internet connection and quiet workspace

Strong organizational skills

Detail-oriented (zero data-entry errors mindset)

Contract duration of more than 6 months. with 40 hours per week.

Mandatory skills:
Customer Satisfaction, Customer Service, Email Support, Phone Support, Communication Etiquette, Email Communication, Complaint Management, Call Center Management


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