Change Coordinator - Mumbai, India - 8848 Digital LLP

8848 Digital LLP

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Record and classify received Incidents and undertake an immediate action in order to restore the failed IT
Service as quickly as possible

Ensure incidents are correctly allocated, categorized and prioritized as per the impact.
Compose outage notifications and ensure content is complete, clear, concise, and relevant to the

audience

Verify resolution with users, document troubleshooting steps & service restoration details to resolve

Incidents in ITSM tool

Manage & own the bridgecall endtoend and Escalate Incidents at risk of breaching Service Level

Agreement throughout the lifecycle

Ensure the root cause is tracked till closure & publish reports twice a week
Ensure the open Preventive Actions is tracked till closure & publish reports once a week
Associate Incidents with other records (i.e., Incidents, Changes, Problems, Root Cause, Known Errors, etc.)

Skills and Knowledge:

Experience: 1 to 3 years.
ITIL V3 / V4 Certification (Preferable)
Excellent communication skills and ability to collaborate with team members.
Experience working with Ticket tools such as Service Desk (Manage Engine) & ServiceNow.
Strong problem solving, analytical, multitasking and time management skills.

Job Types:
Full-time, Regular / Permanent

Salary:
₹400, ₹850,000.00 per year

Schedule: