Customer Relationship Executive - Mumbai, India - Makoto HR Solutions

Makoto HR Solutions
Makoto HR Solutions
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job Openings with MNC


Job Location:
Powai

Salary range upto 4.20 LPA

Rotational shifts with night shifts are included.


Applicant should be a graduate with good Communication Skills in English and should have at least 2 to 3 years of experience in handling Customer Relations.

To receive and log calls/complaints/requests from client/staff.

  • To assign the queries / complaints to technical and soft services team immediately for resolution.
  • To track and close the complaints in coordination with respective stakeholders.
  • To ensure consistent and timely responses to client within defined TAT.
  • To analyse requests and complaints pattern and initiate corrective action on high TAT queries.
  • To generate and analyse report of complaints log v/s TAT on monthly basis.
  • Raising the tickets.

Salary:
₹420,000.00 per year


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 2 years (preferred)


Language:


  • English (preferred)
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