Client Services Representative - Mumbai, India - Interactive Brokers

Interactive Brokers

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Resolve routine and complex client service issues relating to IBKRbranded debit cards linked to brokerage accounts (i.e., transaction status, lost, stolen or damaged cards, fraud & errors) thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
Discuss program attributes & benefits with prospective clients.
Research account & transaction history using webbased tools.
Summarize the nature and conclusion of client interactions and track open items on the ticketing system.
Obtain a thorough knowledge of products offered by IBKR on Global exchanges.
Assist clients with basic queries in their trading accounts.

Qualifications:

Experience: 2+ years of client services experience in the international BPO industry
Education: A university degree (Bachelor's) required
High level of MS Excel skills required
Language skills: Fluent English
Good quantitative/analytical skills
Excellent oral/written communication skills required

Company Benefits & Perks:

Competitive salary package.
Performancebased annual bonus (_cash and stocks_)
Hybrid working model (_3 days office/week_)
Group Medical & Life Insurance
Modern offices with free amenities & fully stocked cafeterias
Monthly food card & companypaid snacks.
Hardship/shift allowance with companyprovided pickup & drop facility
Attractive employee referral bonus.
Frequent companysponsored teambuilding events and outings.

- _Depending upon the shifts._

Company Overview:

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc

(Ticker:

IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account.

Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios.

We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.