Customer Service Specialist - Mumbai - LoveLocal

    LoveLocal
    LoveLocal Mumbai

    2 days ago

    ₹400,000 - ₹900,000 (INR) per year * Engineering / Architecture
    Description

    Share your resume at or

    Key Responsibilities:

    • Handle inbound and outbound customer calls with professionalism and efficiency.
    • Respond to customer inquiries and resolve issues via email.
    • Maintain accurate records of customer interactions and transactions.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Meet personal/team targets and call handling quotas.
    • Follow communication procedures, guidelines, and policies.
    • Go the extra mile to engage customers and ensure high levels of customer satisfaction.
    • Collaborate with other team members to improve customer service and overall experience.

    Requirements:

    • Proven customer support experience or experience as a client service representative.
    • Strong phone contact handling skills and active listening.
    • Excellent communication and presentation skills.
    • Good grammar and communication skills.
    • E-commerce background is a plus.
    • Must be available to work from 1 PM to 10 PM.
    * This salary range is an estimation made by beBee
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