Mis & Customer Service Executive - Indore, Madhya Pradesh, India - Sigma Group

Sigma Group
Sigma Group
Verified Company
Indore, Madhya Pradesh, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Head Office - Indore (Madhya Pradesh)

Job Location - Indore

Salary - 3 lac to 5 lac CTC LPA


Immediate Hiring

Customer Relationship Management responsibilities

  • Supervising daytoday operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Managing the approved budget of the customer service department.
  • Staying informed on the latest industry techniques and methods.

Customer Relationship Management requirements

  • Bachelor's degree in business administration or relevant field.
  • A maximum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and other related customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
Expected Start Date: 15/03/2024


Pay:
₹300, ₹500,000.00 per year


Benefits:


  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 3 years (preferred)


Ability to Commute:

  • Indore, Madhya Pradesh (required)

Ability to Relocate:

  • Indore,

Madhya Pradesh:
Relocate before starting work (required)


Work Location:
In person


Speak with the employer
Expected Start Date: 15/03/2024
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