Front Office - Udagamandalam, India - Delightz Inn

Description

2. Maintains a friendly, cheerful and courteous demeanour at all times.

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon

Job Types:
Full-time, Permanent


Salary:
₹20, ₹22,000.00 per month


Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Tiger Hill Road, Udagamandalam ,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (preferred)


Education:

• Diploma (preferred)

Experience:

- total work: 1 year (preferred)


Language:

• Hindi (preferred)
• English (preferred)