Email Support Executive - Gurugram, Haryana, India - SKILLSKONNECT

SKILLSKONNECT
SKILLSKONNECT
Verified Company
Gurugram, Haryana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Role Title:
- **Contact Centre Agent

**Reports To:
- **Team Leader

**Business Group:
- **Emaar Properties

**Location:
- **Emaar Contact Center Office


WHAT YOU WILL DO

WHAT YOU WILL BE RESPONSIBLE FOR

  • Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
  • Be a first point of contact to handle and resolve customer enquiries with accurate information.
  • Evaluate problems of the customers and provide logical lasting solutions.
  • Identify and escalate issues appropriately and ensure a timely response.
  • Ensure best in class customer satisfaction (CSAT)
  • Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
  • Ensure escalations are followed up within specified timeline.
  • Go the extra mile to WOW each Customer you connect with
  • Build customer loyalty by followup of customer calls.
  • Enhances the customer experience by providing sales information assistance, through use of up/crossselling, sales techniques. Generate customer interest in the services or products offered by the company.
  • Schedule adherence as per business requirements
  • Works effectively within the team and contributes to a healthy teamoriented environment.
  • Completes assigned tasks within given deadlines.

WHAT YOU WILL NEED TO SUCCEED

  • Minimum Diploma Degree /bachelor's degree
  • Minimum 1 years of Contact Centre experience in a Soft Skill driven environment
  • Good English language skills required. (Arabic language skills preferred)
  • Good problemsolving skills
  • Strong interpersonal and organizational skill
  • Good computer skills in all MS Office packages
  • Comfortable to work within an agile team

WHAT WE BELIEVE IN

  • We put
    CUSTOMER FIRST:
  • We have
    OWNERSHIP MINDSET:
  • We are
    FAST PACED:
  • We
    WIN TOGETHER:
  • We work as
    ONE EMAAR team

Job Types:
Full-time, Permanent


Salary:
₹400, ₹600,000.00 per year


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:


  • Customer support: 2 years (required)

Ability to Commute:

  • Gurugram, Haryana (required)

Ability to Relocate:

  • Gurugram, Haryana: Relocate before starting work (required)

Work Location:
In person
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