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    Lead System Engineer - Pune, India - Deqode

    Deqode
    Deqode Pune, India

    1 day ago

    Default job background
    Technology / Internet
    Description

    About the Role:

    Job Responsibilities:

    • Good handson of M365 (SharePoint, OneDrive, Teams, Outlook etc.)
    • Management, maintenance and complete administration of all products of Office 365 user administration
    • Good understanding of Windows server (2K16 to 2K22 OS, virtualization etc.)
    • Good understanding of Azure Services
    • Indepth knowledge and handson experience for managing and supporting endusers (Windows and Mac environment)
    • Daily L2/L3 Calls Support on System & User management side.
    • Experience with supporting antispam filtering, logging and email tracking and transport rules.
    • Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.
    • Perform scripting administration tasks and reporting using PowerShell.
    • Monthly audits on the Active Directory environment to reconcile users.
    • Consult with Integrated Product Teams (IPT) and product owners to establish better process flow to mitigate incidents/tasks.
    • Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).
    • Troubleshoot active sync issues with mobile devices.
    • Troubleshoot issues with Microsoft 365 Teams.
    • Should be technically sound, patient, and a good listener to customer concerns.
    • Handson in Service Now or other ticketing tools.
    • Experience in working with remote support tools like ConnectWise or Other support tools.
    • Troubleshooting enduser problems and followup to ensure problem resolution.
    • OEM, thirdparty vendors and ISP coordination for visit and troubleshooting.
    • Effective communication and interpersonal skills with the ability to understand technical and functional issues and clearly articulate solutions to clients
    • Responds promptly and appropriately to the maintenance needs and requests
    • Maintains the inventory and orders maintenance supplies.
    • Must possess customer service skills, outstanding analytical and problemsolving skills
    • Must have time management and Good listening and communication skills
    • Nice to have basic understanding of security compliance and related regulation of china government
    • Nice to have knowledge of Network (firewall, router, switch etc.)
    • Nice to have knowledge of OKTA and ZScaler setup in IT infrastructure
    • Nice to have knowledge of Vmware Infrastructure
    )
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