Customer Service Executive - Gurugram, Haryana, India - Project X Placements

Project X Placements
Project X Placements
Verified Company
Gurugram, Haryana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

ROLES AND RESPONSIBILITIES

  • Provide accurate information and assistance regarding Banking services.
  • Address customer concerns and issues with banking transactions and accountrelated matters.
  • Work diligently to resolve problems and ensure customer satisfaction.
  • Demonstrate a deep understanding of the Banking process to deliver exceptional customer service.
  • Strive to enhance the overall customer experience in every interaction.
  • Work collaboratively with team members and other departments to resolve complex customer issues.
  • Contribute to a positive and cohesive team environment.

JOB DETAILS

Company:
Leading Multinational BPO


Process:

FIS

Post:
Customer Service Executive


  • Location: Udyog Vihar, Gurugram
  • Shift timings: Night Shifts (Rotational)
Working Days: 05 Days (Rotational)
Week Offs: 02 Days (Rotational)


PERKS & BENEFITS

  • Salary (Freshers): Upto ₹23,000 monthly (inhand)
  • Salary (Experienced): Upto ₹26,000 monthly (inhand)
  • Incentives: Based on performance
  • PF & Medical Benefits
  • Work From Home

SELECTION CRITERIA

  • High School Diploma or Equivalent
  • Minimum 06 months of experience in Customer Service or a similar role
  • Graduate Freshers with excellent communication skills
  • Immediate joiners comfortable with night shifts and both WFH/WFO scenarios.

REQUIRED SKILLS

  • Excellent communication skills (verbal and written)
  • Problemsolving and interpersonal skills
  • Ability to multitask, prioritize, and manage time effectively

INTERVIEW PROCEDURE

AMCAT (61+)

HR (Telephonic Interview)

Ops (Telephonic/ Video Interview)


Job Types:
Full-time, Permanent, Fresher


Salary:
₹20, ₹26,000.00 per month


Benefits:


  • Commuter assistance
  • Food provided
  • Provident Fund
  • Work from home

Schedule:

  • Night shift
  • Rotational shift
  • US shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:

- excellent English (preferred)


Work Location:
In person


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