Network Provisioner Senior - Bengaluru, India - FIS Global

Description

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Network Provisioner Senior (Data Circuits and Voice) -Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team:

This team works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Works on multiple concurrent projects of medium complexity. Provides project status reports to management or senior peers.

What you will be doing:

• Design, provision, change and disconnect network circuits.
• Audit utilizations to determine circuit usage and billing.
• Create and submit appropriate Request templates to initiate LEC actions.
• Utilize telecom systems to track all activities during the provisioning process.
• Manage queue performance per workflow process in a timely manner, On-time delivery.
• Closely working with the vendors for Incident resolution and RCA.
• Phone/ email communications to all stakeholders on task updates.

What you bring:

• 4 to 6 Years of experience in ISP, Data Services, LAN , WAN, Vendor Management, Project Coordination,
• Understanding of Voip systems including voice circuits(i.e SIP, Analog, PRI)
• Basic Understanding of PBX systems like Call Manager, Voice Mail System etc
• Experience in work and provision in all systems (Ethernet, SDWAN, DIA, SIP, Broadband and Wireless)
• Knowledge/familiarity with networking concepts, VLAN, handoffs and activations.
• Prior wireline/ wireless network provisioning experience.
• Familiarity with provisioning applications (Telco portals)
• Willing to work in 24/7 Rotational Shifts

Added bonus if you have:

• Exposure ServiceNow (SNOW) incident management system
• Professional experience working with Cisco and network service providers such as Lumen, Zayo, AT&T, Verizon, etc.
• Familiar with Visio drawings and validate record updating.
• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Proficiency in order request submission and coordination to LEC

What we offer you :

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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