Customer Service Advisor - Mohali, India - Colossus Ventures India
Description
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Salary:
₹15, ₹30,000.00 per month
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Mohali, Mohali , Punjab: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- total work: 1 year (preferred)
- BPO: 1 year (required)
Salary: ₹9, ₹30,114.69 per month
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
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