Quality Executive - Mumbai, India - Client of Talent Advisor

Client of Talent Advisor
Client of Talent Advisor
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are hiring for our client who is currently among the Top Insurance Brokers in India.


Job description

Designation:
Quality Executive


Experience: 2 years


Notice period:
Max 30 days


Shift Timing:
Day Shift (9.30 AM to 6.30 PM) Mon

  • Sat(1st Sat off)

Mode of Work:
WFO (Powai)


Interview Mode:
Face to Face


Roles & Responsibilities:


  • Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or sidebyside or barged), and conducting test calls to agents/service representatives on new products.
  • Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service abilitygreeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Conducting quality audits.
  • Maintaining and updating quality assurance policies and procedures.
  • Identifying and implementing improvement initiatives.

Desired Profile:


  • Min 02 Yr into Health/life Insurance Process as QA.
  • Strong communication & Presentation skills.
  • Well versed with Excel.

Schedule:

  • Day shift

Application Question(s):

  • Current CTC?
  • Expected CTC?
  • Notice Period/LWD?
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