IT Call Coordinator - Mumbai, India - Geekay Infotech Pvt. Ltd.
3 weeks ago
Description
Responsibilities:
- Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
- Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
- Providing technical support, including identifying problem incidents with their subsequent resolutions.
- Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
- Creating Profiles to users for customizing desktop settings.
- Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
- Planning and executing routine repairs and system upgrades.
- Making use of helpdesk systems to prioritize workload and updating queries and calls.
- Identify & suggest possible improvements on processes & procedures
Experience:
- 15 yrs. of relevant experience in Desktop Support/Remote Support
Qualification:
- BSc IT, BCA, BSc CS, BTech, MSc IT, MCA, MTech
Requirements:
- Basic desktop troubleshooting knowledge.
- Default ports and outlook configuration knowledge.
- Software installation knowledge.
- Basic networking knowledge.
- Should be selfmotivated as well as a team player.
Salary:
Up to ₹34,952.29 per month
Benefits:
- Health insurance
Day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Speak with the employer
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