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Travel Consultant Chat Hub-American Express Global Business - New Delhi, India - American Express Global Business Travel
Description
Job RequirementsJob Title: Travel Consultant Chat Hub
Company Name: American Express Global Business Travel
Location: Delhi
Salary:30k-40k(per month)
Employment Type: Full Time
Job Description:
We are looking for enthusiastic and skilled individuals to join our team as Travel Consultants for the Chat Hub at American Express Global Business Travel in Delhi. As a Travel Consultant, you will play a key role in providing exceptional travel booking and advisory services to our valued clients. This is an exciting opportunity to be part of a dynamic team in the travel industry.
Responsibilities:
Interact with clients via chat to understand their travel requirements
Provide expert advice on travel options, itineraries, and destinations
Book flights, hotels, and transportation based on client preferences
Assist with changes, cancellations, and rebookings as needed
Handle and resolve customer inquiries and issues in a professional manner
Ensure compliance with company travel policies and procedures
Stay updated with travel industry trends and offerings
Maintain accurate records of client interactions and bookings
Collaborate with the team to achieve performance targets
Requirements:
Previous experience in a travel-related role is an advantage
Excellent communication and customer service skills
Proficiency in written English for chat-based interactions
Strong attention to detail and organizational abilities
Ability to work in a fast-paced and dynamic environment
Knowledge of travel booking systems and tools (GDS experience preferred)
Passion for travel and a deep understanding of different travel destinations
FAQs:
Q: What is the salary for this position?
A: The salary for the Travel Consultant Chat Hub role at American Express Global Business Travel is commensurate with experience and will be discussed during the interview process.
Q: Is prior experience in the travel industry required?
A: While previous experience in a travel-related role is an advantage, we welcome applications from candidates with a passion for travel and exceptional customer service skills.
Q: What are the working hours for this job?
A: The Travel Consultant Chat Hub operates during regular business hours. Specific shift details will be discussed during the interview process.
Q: Is training provided for new hires?
A: Yes, comprehensive training will be provided to new hires to ensure they are equipped with the necessary knowledge and skills to excel in the role.
Q: How do I apply for this position?
A: To apply for the Travel Consultant Chat Hub position at American Express Global Business Travel, please create an Indeed account and follow the application instructions on our company website.