Genesys Cloud - Hyderabad

The Genesys Cloud Developer position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. · ...

The Senior Systems Engineer will apply expertise in software development, engineering discipline, and system administration concepts to design, develop, and maintain technology solutions for Genesys Cloud. The primary focus is on contact centre tools and technologies built around ...

Senior Genesys Cloud Architect · Location: Hyderabad, India · Department: AI & Engineering – Voice AI Connector · Employment Type: Full-Time · Experience: 6–10 Years · Role Overview · As a Senior Genesys Cloud Architect at EMSCALE, you will lead the design, development, and deplo ...

Job Title: Senior Genesys Cloud Architect · Location: Hyderabad, India · Department: AI & Engineering – Voice AI Connector · Employment Type: Full-Time · Experience: 10+ Years · Role Overview: · As a Senior Genesys Cloud Architect, you will lead the design, development, and depl ...

Design, implement, maintain, and optimize call routing strategies for enterprise contact center platforms. · Manage Genesys Engage and Genesys Cloud CX routing configurations to support voice and digital channels. · Ensure platform stability, performance, and adherence to SLAs th ...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive · Position Purpose TTEC Digital is seeking an e ...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. · Position Purpose · TTEC Digital is seeking an ...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. · Position Purpose · TTEC Digital is seeking an ...

This is a great opportunity to join a winning team. CGI offers competitive compensation packages with opportunities for growth and professional development. · ...

We are looking for a skilled IVR Developer with strong experience in Genesys Cloud to design and build intelligent, conversational IVR solutions. · Design and develop IVR call flows using Genesys Cloud Architect. · ...

+Job summary · The candidate will handle platform administration tasks for Genesys components. +ResponsibilitiesPlatform Administration · Troubleshoot Genesys-related issues (voice, chat, email, digital channels). · +Skills & Qualifications · ...

Design and develop IVR call flows using Genesys Cloud Architect Build conversational IVR solutions with natural language processing capabilities Implement voice prompts menu structures intelligent call routing logic Develop conversational AI workflows using Genesys Cloud AI servi ...

We are seeking a highly skilled IVR Tester with 6 years of experience in QA and testing. The ideal candidate will have hands-on experience with Genesys Cloud / Genesys Engage platforms. · Minimum 6 year experience in QA and testing, with a strong focus on Genesys call center solu ...

Job Description: · About the Role: · Seeking a highly skilled IVR Tester with a 6-year experience to join our dynamic team. · Requirements: · Minimum 6 year experience in QA and testing, with a strong focus on Genesys call center solutions. · Hands-on experience with Genesys Clou ...

Job Summary · Experienced QA professional with 6 years of expertise in testing Genesys-integrated call center applications, ensuring seamless end-to-end functionality across IVR, CTI, CRM, and third-party integrations. Proven ability to lead QA efforts, coordinate with offshore t ...

Experienced QA professional with 6 years of expertise in testing Genesys-integrated call center applications ensuring seamless end-to-end functionality across IVR CTI CRM and third-party integrations Proven ability to lead QA efforts coordinate with offshore teams and continuousl ...

+We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of ...

+Job summary · This role involves advanced technical support and system-level responsibilities. · +Advanced experience and detailed knowledge of multiple Cloud infrastructures - AWS, Avaya, Azure, Genesys, NiCE, Google Cloud etc. · Troubleshoot and resolve complex IT infrastructu ...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empa ...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empa ...