Hyperion Support Service - Hyderabad, India - Enormous IT Services

Enormous IT Services
Enormous IT Services
Verified Company
Hyderabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Conduct service request analysis

  • Assisting with problem identification and problem reproduction through remote VPN/Zoom connection
  • Assist in formulating an initial technical issue resolution plan
  • Assist in executing the technical and functional issue resolution plan and adjusting such plan as appropriate as required
  • Assisting with the creation of a reproducible test case required by Oracle Support Services and/or Oracle Development to resolve a service request and helping to determine a suitable workaround for the problem
  • Assisting with potential workarounds
  • Assisting with testing the proposed solution
  • Conducting root cause analysis regarding an incident in Oracle Hyperion environment
  • Performing research and/or testing regarding new features or functions of Oracle Hyperion or service requests, as necessary or when requested by customer

Considerations:

  • The products suite to be covered are EPM Hyperion Essbase, Planning.
  • Willing to work in the UK time zone.

Job Types:
Full-time, Regular / Permanent


Salary:
Up to ₹1,500,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday
  • Rotational shift

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)
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