Customer Experience Partner - Chennai, Tamil Nadu, India - Orocorp Technologies

Orocorp Technologies

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities

Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
Continually collaborate with multiple departments including Customer Support, Sales, Operations, Back Office, Tech Engineering to understand and develop product knowledge
Ownership to improve processes by analyzing escalated cases and working crossfunctionally to reduce resolution time and improve the customer experience
Support in various adhoc audits and other internal control initiatives on an ongoing basis
Be a great culture fit have the startup energy and be ready to be on the move at all times.

Skills

Positive getitdone attitude and proud to contribute to the success of a fastgrowing startup
Great communication skills, both verbal and written.
Understanding of financial processes
Selfdriven and are proactive in nature
Stakeholder management

Requirement

13 years of experience in Customer Support, Customer interaction,
Experience in the field of Fintech, Insurance & Healthcare is an added advantage.
Handon experience in handling customers

Communications Trainer