Process Trainer bpo - Lucknow, India - Woodrock infotech pvt ltd

Woodrock infotech pvt ltd
Woodrock infotech pvt ltd
Verified Company
Lucknow, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Participate in Internal & External Calibrations
  • Manage Knowledge Check for New Hires & Production Staff
  • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Open to Work in 24X7, 6 days working Rotational
  • Education 12 pass is mandatory
  • Min 1 years experience as a Trainer (Mandate)
  • Strong understanding of and experience in product training in domestic / International BPO domain
-
Looking for immediate joiners

Job Types:
Full-time, Permanent


Salary:
₹15, ₹25,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Diploma (preferred)

Experience:


  • Teaching: 1 year (preferred)
- total work: 1 year (preferred)


Language:


  • English (preferred)

Work Location:
In person


Speak with the employer

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