Application Architect - Kolkata, India - Encore Theme
Description
Kolkata, IndiaJob Description:
Posting Title:
Exchange Support Specialist
JOB PURPOSE
- Global Support for Exchange Messaging Environment
- Performs the support, operational, monitoring and control activities of the Global Messaging Services.
- Provides fourth level support and O365 Exchange online operations including SMTP related issues.
- Provides daily support direction and communications to external support team members within area of responsibility.
- Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
- Ensure external support team members have appropriate trainings, processes, and tools necessary to perform job functions.
- Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. ? issues, resolutions, planned service interruptions etc.)
- Adhoc project involvement as required.
- Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).
- Identifies and resolves problems that may impact daily operations.
- Provides support and assistance to customers to identify and resolve technical problems.
- Escalates issues / problems to other internal/external support organizations as necessary.
- Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
- Execute change and problem management activities as required.
- Contributes/supports an environment which fosters a highperformance and innovative organization
- Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers, and outside contacts.
- As this is a support and operational position the ability to work different shifts and provide weekend oncall support maybe required.
- 5 years of IT experience in operations and system management tasks.
- 5 years? experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.
- A high level of knowledge of Office365 and Microsoft Exchange.
- Familiar with ITIL Process and Framework
- Excellent PowerShell skills and scripting an advantage.
- General ProofPoint product knowledge an advantage. Proofpoint tools include TAP, EFD & SER.
- More than 2year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.
- Ability to communicate effectively and motivate team members
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