Agm-churn Analytics Coe - Ahmedabad, India - Vodafone Idea

Vodafone Idea

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Ahmedabad, IN- Function: Other- About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
COE Churn Analytics - Team Member

Function/Department
Customer Service - Corporate

Location
Ahmedabad

No of Position
1

Job Purpose

Drive Monthly and YTD Postpaid Churn and Retention performance for Consumer & IOIP Mobility base (in line with the Budget), to contribute positive net additions target
Drive Proactive Retention through Onboarding, CPM (Churn Propensity Modelling ) and other initiatives
Upgrade Programs to engage the customers by increasing Telco ++ penetration & driving plan upgrades

Key Result Areas/Accountabilities

Key Deliverables:

Overall Churn as per National target.
Drive & own Proactive Retentions
Analytics, Insighting and Feedback
Collaborate with crossfunctional teams for identification of Proactive churn reduction opportunities, business case creation and program management
Track continuous action plans to closure
Leadership engagement through regular updates and reviews
Continuous identification of opportunities to Automate & Digitize engagement with Postpaid customers.

Core Competencies, Knowledge, Experience

Knowledge and Subject Matter Expertise around VIL processes, and systems
Ability to lead, influence, create and work within crossfunctional team environments
Technical skills: Knowledge of SQL, MS Access and MS Powerpoint is a must

Must have technical / professional qualifications