Escalation Executive - Mumbai, Maharashtra, India - Aluco Glazing

Aluco Glazing
Aluco Glazing
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.


  • Ensure Critical SLAs are met & adhered.
  • Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
  • Provide Escalation Insights to stakeholders
  • Utilizes available resources to solve complex escalations with mínimal guidance or intervention
  • Executes deescalation tactics and strategies with team members
  • Strong followup required on all the assigned cases.

Skill Required:


  • Strong written and verbal communication skills, ability to respond in grammatically correct English.
  • Should be Graduate / Undergraduate.
  • Should have minimum 1 year experience of handling escalation desk.
  • Good knowledge of various social media platforms
  • Should have understanding of case analysis
  • Should be willing to work rotational shifts
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Exercise good judgment and independent decisionmaking skills
  • Proactive Approach

Pay:
₹20, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Work Location:
In person


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