Mis Executive - Mysore, India - Infoliam Pvt Ltd

Description

• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current MIS to improve reporting efficiency and consistency
• Perform data analysis for generating reports on periodic basis
• Develop MIS system for customer management and internal communication
• Provide strong reporting and analytical information support to management team
• Generate both periodic and ad hoc reports as needed
• Understand customer problems and provide appropriate technical solutions
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Participate in crossfunctional meetings to resolve recurring customer issues.
• Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
• Analyze current business processes and make recommendations for improvements
• Maintain thorough understanding of data and information resources
• Maintain a status on all projects and proactively communicate with management and customers

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master's degree preferred
• Analytical experience required
• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
• Sound business decisionmaking ability
• Ability to handle multiple projects simultaneously
• Ability to communicate with people of various technical and business backgrounds
• 13 years of experience in the BPO industry preferred

• Monday to Friday
• Night shift

• Performance bonus
• Yearly bonus

• Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)

• 13 years of experience in the BPO industry as MIS executive?

• Bachelor's (preferred)

• Fluent English (required)

• Night Shift (required)