Jobs

    Relationship Manager - india, India - Mintskill HR Solutions LLP

    Mintskill HR Solutions LLP
    Mintskill HR Solutions LLP india, India

    1 week ago

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    Description
    Job Description
    Job Purpose
    • Responsible for the portfolio being handled so as to build effective relationship with the classic customers by regularly contacting the customers.
    • Establish contacts with the customer as per the contact cycle.
    • Identifying the opportunities in the portfolio to enhance the portfolio.
    • Meet the portfolio objectives like cross-sell, income, quality parameters and regular service interactions.
    Job Responsibilities :
    • Income achievement/Revenue Generation :
      • Meet the income or revenue target set for the portfolio being handled.
      • Identify the opportunities available in the portfolio.
    • Contactability :
      • Contact the customers as per the defined target and plan.
      • Establish contact with the customer on all the triggers, birthday calls, service calls to make effective conversation.
    • Service Quality :
      • Effective interaction or communication to be done with customer.
      • Every conversation made to the customer to be properly updated in the CRM Next with complete details.
      • Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of conversation or interaction.
      • Prepare and use narratives during the conversation made to the customers.
    • Sales
      • Identify the opportunities in the portfolio and close on the opportunities.
      • Meet the targets of the defined products given
      • Follow up on the leads generated towards closure
    • Audit and compliance
      • Adhere to all the laid down processes set.
      • Follow all the guidelines as defined and comply with the processes set.
    Requirements Qualification : Graduate
    Key Skills
    • Customer handling skills
    • Communication skills
    • Conversation Skills
    • Banking Product and Process Knowledge
    • Selling Skills

    Benefits
    Requirements
    Qualification : Graduate Key Skills Customer handling skills Communication skills Conversation Skills Banking Product and Process Knowledge Selling Skills
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