Telesales Agent - Mumbai, India - Genesis

Genesis

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
BPO Telecaller for Healthcare Outbound Sales

As a BPO telecaller specializing in healthcare outbound sales, your primary responsibility is to initiate outgoing calls to potential customers with the aim of promoting and selling healthcare packages, services, or products.

Your role involves engaging potential clients, understanding their needs, and persuading them to purchase healthcare packages that align with their requirements.

This position requires excellent communication skills, a good understanding of the healthcare industry, and the ability to navigate and overcome potential objections.

Key Responsibilities:

Cold Calling:

Initiate outbound calls to prospective clients who have shown interest in healthcare services or who fit the target demographic.

Product Knowledge:
Acquire an in-depth understanding of the healthcare packages and services offered, including their features, benefits, and pricing.

Customer Engagement:
Engage potential customers in meaningful conversations, build rapport, and establish a connection to better understand their healthcare needs.

Needs Assessment:
Ask relevant questions to assess the potential customer's healthcare requirements and challenges, tailoring your pitch accordingly.

Pitching and Persuasion:

Present healthcare packages in a compelling manner, highlighting their benefits and how they can address the customer's specific needs.

Objection Handling:
Address potential customer objections and concerns, providing accurate information to alleviate doubts and encourage purchase decisions.

Closing Sales:
Effectively guide potential customers through the sales process, aiming to secure commitments and close deals.

Documentation:

Maintain accurate and up-to-date records of customer interactions, sales activities, and outcomes in the CRM (Customer Relationship Management) system.

Targets and Quotas:
Meet or exceed assigned sales targets and quotas, demonstrating consistent performance.

Market Research:
Stay informed about industry trends, competitive offerings, and customer preferences to adjust sales strategies as needed.

Qualifications and Skills:

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Communication Skills: Excellent verbal communication skills are crucial for effective customer engagement and sales pitches.
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Product Knowledge:
A good understanding of healthcare products, services, and packages is essential to address customer inquiries.
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Persuasion Skills: The ability to persuade and influence potential customers is vital for achieving sales targets.
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Resilience: Sales can be challenging, so having the resilience to handle rejection and maintain a positive attitude is important.
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Listening Skills: Active listening skills help in understanding customer needs and customizing sales pitches accordingly.
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CRM Proficiency: Familiarity with CRM systems for recording customer interactions and managing leads.
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Time Management: Efficiently manage call volumes and follow-ups to maximize productivity.
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Adaptability: The healthcare industry and customer preferences can change, so adaptability is key to refining your sales approach.

Education and Experience:

A high school diploma or equivalent is typically required.
Prior experience in outbound sales, especially in the healthcare domain, is advantageous.
Training in sales techniques, customer communication, and healthcare product knowledge can enhance your performance.

Remember that this job requires a balance of soft skills (communication, persuasion, empathy) and technical skills (using CRM systems, product knowledge).

It's important to create a positive customer experience while achieving sales goals.

Salary:
Up to ₹18,000.00 per month

Schedule: